For any inquiries please email
sales3@radtarabar.com
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+98 913 038 23 78
Contact Us
We would love to hear from you.
Feel free to reach out using the below details.
- Hours: Mon-Fri 8:30AM – 4:00PM
- Phone: +98 313 223 1077
- +98 313 223 7647
- +98 313 222 4626
- Email: info@radtarabar.com
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Address:
No124, 3rd Floor, Zayandeh Rood Bldg., Isfahan, Iran
Let’s Contact
Frequently Asked Questions
1. What services does your international freight forwarding company provide?
2. How can I request a quote for freight services?
You can easily request a quote by filling out our online quote request form . Alternatively, you can contact our sales team at [sales3@radtarabar.com] for personalized assistance.
3. What regions and countries do you serve?
4. How can I track my shipment?
Once your shipment is dispatched, you will receive a tracking number. You can use this number to track the status of your shipment on our website or contact our customer service team at [info@radtarabar.com] for real-time updates.
5. What types of cargo do you handle?
6. What information is required for customs clearance?
The documentation needed for customs clearance varies by country and type of shipment. Our experienced team will guide you through the required paperwork, including invoices, packing lists, and any special documentation relevant to your shipment.
7. How can I contact your customer service team?
You can reach our customer service team by emailing [info@radtarabar.com] or by calling [customer service phone number] during our business hours. We are here to assist you with any inquiries or concerns you may have.
8. Do you offer insurance for shipments?
Yes, we offer cargo insurance to provide added protection for your shipments. Our team can provide details on the coverage options available and assist you in selecting the most suitable insurance for your specific needs.
9. How do I become a partner or vendor with your company?
If you are interested in establishing a partnership or becoming a vendor, please contact our partnerships team at [info@radtarabar.com]. We welcome collaboration opportunities and are open to discussing mutually beneficial relationships.
10. What documentation is required for international shipments?
11. How are shipping costs calculated?
Shipping costs are calculated based on various factors, including the weight and dimensions of the cargo, the mode of transportation, the origin and destination, and any additional services required. You can request a detailed cost breakdown by contacting our sales team.
12. What is the estimated transit time for my shipment?
The transit time varies depending on the mode of transportation and the destination. Our team will provide you with an estimated transit time based on your specific shipment details. Please note that transit times are subject to factors such as customs clearance and unforeseen delays.
13. Can you handle customs clearance at both the origin and destination countries?
Yes, we offer end-to-end customs clearance services, ensuring a smooth process both at the origin and destination countries. Our experienced customs brokers will assist with the required documentation and compliance to expedite the customs clearance process.
14. Are there any restrictions on the type of goods you can transport?
While we handle a wide range of goods, there may be restrictions or regulations on certain types of cargo. It’s important to inform our team about the nature of your shipment to ensure compliance with local and international regulations. Hazardous materials and perishable goods may have specific requirements.
15. Can I ship oversized or overweight cargo?
16. How can I report a lost or damaged shipment?
In the rare event of a lost or damaged shipment, please contact our customer service team immediately at [info@radtarabar.com]. We will initiate an investigation and work with you to resolve the issue promptly.
17. Do you offer warehousing and distribution services?
Yes, we provide warehousing and distribution services to meet your storage and fulfillment needs. Our strategically located warehouses are equipped to handle various types of goods, and we can customize a solution based on your specific requirements.
18. Can I change the shipping destination after my cargo has been dispatched?
Changes to the shipping destination after dispatch may be possible but could incur additional charges and delays. It’s crucial to contact our customer service team as soon as possible to discuss the options and implications of any changes.
19. How do you handle customs duties and taxes?
Customs duties and taxes are the responsibility of the importer. Our team will assist you in understanding and calculating these costs, and we can recommend customs brokerage services to facilitate the payment and clearance process.
20. How do you ensure the security of my shipment during transit?
Ensuring the security of your shipment is a top priority for us. We employ various security measures, including GPS tracking for real-time monitoring, sealed containers for sea freight, and secure facilities for warehousing. Additionally, we work with reputable carriers and partners to uphold the highest standards of safety and security throughout the entire transportation process.
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+98 313 223 10 77 – 78 - No124. 3rd Floor, Zayandeh Rood Bldg, Ferdowsi St. Isfahan, Iran
- Mon-Fri 8:30AM – 4:00PM
